Last Updated: July 30, 2026
This policy explains how Renew Compounds LLC handles returns, refunds, and issues with wholesale orders. Because of the nature of our products, this policy is more limited than a typical retail return policy.
1. Nature of Our Products
Renew Compounds LLC distributes research-grade compounds that require specific handling and storage to maintain product integrity. Because these products are lyophilized, batch-tested, and intended strictly for research use, we cannot accept returns of products once they have left our facility, except in the specific circumstances described below.
2. Final Sale Policy
All wholesale orders are considered final sale once shipped. This is due to the nature of the product, the batch-specific testing tied to each lot, and our inability to verify storage and handling conditions once an order leaves our warehouse. We are unable to accept returns for reasons such as a change of mind, incorrect quantity ordered by the buyer, or general dissatisfaction unrelated to a shipping or fulfillment error on our part.
3. Damaged or Incorrect Shipments
If your order arrives damaged, incomplete, or does not match what you ordered, contact our team within 5 business days of delivery. Include your order number, a description of the issue, and photos of the product and packaging as received. Our team will review the claim and determine the appropriate resolution, which may include a replacement shipment or a refund for the affected portion of the order.
4. Lost or Delayed Shipments
If your order does not arrive within the expected shipping window, contact our team with your order number and tracking information. We will work with the shipping carrier to locate the shipment and resolve the issue, which may include a replacement or refund if the shipment is confirmed lost.
5. Refund Method and Timing
Approved refunds are issued to the original payment method used for the order, whether wire transfer or ACH. Refunds are typically processed within a reasonable timeframe following approval, though actual receipt of funds may depend on your bank's processing times.
6. Order Cancellations
Orders that have not yet been processed or shipped may be eligible for cancellation. Once payment has been confirmed and an order has moved into fulfillment, cancellation may no longer be possible. Contact our team as soon as possible if you need to cancel or modify an order.
7. Standing and Recurring Orders
For buyers with standing or recurring order arrangements, any issues related to a specific shipment are handled on a per-shipment basis using the process described above. Standing order agreements do not alter the final sale policy for individual shipments already delivered.
8. Contact for Order Issues
Any issue with a wholesale order, including damage, discrepancies, or delivery concerns, should be reported to our team through our Contact page as soon as possible after delivery.
This page is provided for general informational purposes and does not constitute legal advice. Renew Compounds LLC recommends having this document reviewed by a qualified attorney before publishing it as a binding policy.